How to Check If a Sender Is Blocked (and Unblock Them)

• Click the ⚙️ Settings icon (top right corner of Outlook).

• In the Settings panel, click “View all Outlook settings” at the bottom.

• In the left menu, select:

  • Mail → Junk email

• Click the tab “Blocked senders and domains”

• If your client's email appears in this list:

  • Hover over it and click the trash can icon ? to remove it.

• Click Save if prompted.

✅ To Ensure You Receive Their Emails

1. In the same window, click on “Safe senders and domains” (next to “Blocked…”).

2. Click + Add.

3. Enter your client’s email address (e.g. client@example.com) or domain (e.g. @example.com).

4. Press Enter or click away, then click Save.